Visual Workplace Radio: Let The Workplace Speak

What company champion (site executive, CEO, plant manager, GM) does not seek ways to sustain and extend hard-won improvement results. But few such executives rightly understand what sustainment means or how to attain and extend it. Instead, they mistakenly insist upon mechanisms that track—or even enforce—compliance: Audits are a case in point. But, says Gwendolyn Galsworth (your host and visual workplace expert), they would do better to look for specific ways to use their positional power to: 1) cultivate employee engagement; and 2) drive improvement. In this week’s show, Galsworth presents the third segment in her on-going discussion on “tools that sustain.” This time she focuses on the role of the Management Champion (aka, site executive) and two mechanisms that champions can use to help drive the improvement process—without driving over employees in the process: The Management Watch and The Laminated Map. This is a live show. Your comments and questions are welcomed.