Visual Workplace Radio: Let The Workplace Speak

George Bernard Shaw, the 19th century Irish playwright, once declared: “The biggest problem in communication is the illusion that it has taken place.” An amusing thought perhaps—but, for most companies, the result is not funny. If you make a habit of blaming bad communication for problems and mistakes—including assembling a part the wrong way or administering the wrong med—you miss the real problem. Listen as Gwendolyn Galsworth, your host and visual expert, presents a four-part logic that explains why things go wrong at work, and only one part is “bad communication.” That logic is called The Four Workplace Conditions, derived from the work of Dr. Ryuji Fukuda, former head of quality at Sumitomo. Follow the four stages as performance deteriorates from ideal to just plain wrong because people: a- don’t understand, b- they cannot execute, or c- no one has yet identified what’s right. Here is a new way of keeping track of results—and all in support of greater visuality at work.