We The People

IndiGo airlines was recently sent a show cause notice by the aviation watchdog DGCA over its inappropriate handling of a special needs child. The airline had refused to allow the child and his family to board a flight, claiming he was in a 'state of panic' and posed a threat to other passengers. Was this incident unusual - perhaps leading us to see more inclusivity, or was this indicative of a more systemic problem? Are laws enough to safeguard the rights of the specially-abled?