Larry Williams Drive

Calls for ANZ to fully compensate an elderly woman after bank staff handed over personal information to scammers. The victim was tricked into spending nearly $40,000 on gaming vouchers. The country's biggest bank has offered her a $19,000 settlement but refuses to go any higher. Massey University Banking Expert Claire Matthews says it depends on what information was given. "You know, it's nearly 50 percent of the loss, so if they're not fully liable, then it's a reasonable contribution to be making."  See omnystudio.com/listener for privacy information.