Professional Communication Training

THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles.  Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. The reason feeling good is so important is because everything you do is infused with the consciousness with which you do it. After work is over, you’ll go home and be with the most important people in your life, and how you treat them will be affected by how you treated your customers throughout the day.  There are four bottom line things a Blamer is looking for (apart from something free, which is not going to happen in the following scenario) to keep their egos intact: They want someone to validate their