Ai In Action

Today's guest is Corey Bertram, Chief Technology Officer at Rokt in New York. Founded in Sydney in 2012 and now with offices all around the globe, Rokt is the global leader in eCommerce technology. They are powering the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, GoDaddy, Vistaprint and HelloFresh to name a few. Rokt's mission is to make eCommerce smarter, faster and better. Through its proprietary technology, Rokt enables its eCommerce clients to increase brand engagement and unlock new revenues in the Transaction Moment™, allowing them to stay ahead of their competition while delivering a superior and individualized experience for each customer. In the episode, Corey will tell you about: The interesting work he does at Rokt, How they are applying Data Science and Machine Learning, How the team have grown over the past year, What excites him for the future of Rokt and within eCommerce, What he looks for when hiring into the team, and Why he loves working with Rokt

Today's guest is Kevin Ferguson, VP of Engineering at BentoBox in New York. Founded in 2013, BentoBox empowers restaurants to own their presence, profits and relationships. Trusted and loved by over 6,000 restaurants worldwide, BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website. Their vision is to leverage new technology that elevates every interaction between restaurants and their guests. Kevin brings over 18 years of experience in delivering software through all phases of development to BentoBox and has a proven track record of hiring and developing software engineers to become high-performing teams. Kevin is an ambitious engineering leader with a passion for building great software and a results-oriented professional who takes extreme pride in exceeding customer expectations. In the episode, Kevin will tell you about: The interesting work they do in the hospitality sector How their engineering team has evolved Interesting projects th

Today's guest is Scott Thomson, VP of Business Customer Service at Roger Communications in Toronto. Scott is a highly accomplished leader and team builder with proven experience directing cross-functional groups to achieve corporate objectives, including revenue generation, cost savings, effective service operations and strategic program management. In his current role, Scott is responsible for the Enterprise Client Services team at Canadian telecoms giant Rogers where he is leading 400 service professionals nationally. This team delivers a world-class customer experience for all mid-market customers, as well as large national, strategic, government and wholesale Enterprise customers for all Rogers business service products. In the episode, Scott will tell you about: His role and career highlights during his time with Rogers, The impact of the pandemic on the organization, What he has learned during his career thus far, Macro-trends within Digital Transformation in Telecoms, ServiceNow in telecoms and the val

Today's guest is David Neville, Head of Machine Learning at Nostos Genomics in Berlin. Nostos Genomics partners with genetic testing labs to give more people with genetic diseases a fast and clear diagnosis. Over 300 million people live with a rare genetic disease and for most, the journey from the first symptoms to a diagnosis can take years. Now, new technology is allowing millions to benefit from genetic testing for diagnosis, while at the same time targeted therapies for previously untreatable disorders are being developed. However, the last step in genetic testing – interpreting mutations – remains laborious and costly. Because of limited understanding of the consequences of mutations, the test results are often inconclusive and leave 70% of people undergoing a genetic test without a diagnosis. Nostos Genomics platform leverages a unique combination of machine learning and synthetic biology to characterize mutations at scale and automate the interpretation. By offering it to labs, they enable them to dia

Today's guest is Robert Dwyer, Chief Data Scientist at Certilytics in Louisville, KY. Certilytics is the leading data and predictive analytics partner transforming the country’s largest and most advanced healthcare organizations. Their solutions enable health plans, employers, provider health systems, and other organizations to thrive in a value-focused healthcare ecosystem by identifying opportunities, inspiring action, improving patient outcomes and exceeding financial targets. In today's episode, Robert will discuss: The interesting work they do at Certilytics, How they built their healthcare analytics platform, Benefits the platform brings to clients, Interesting projects and day-to-day life of the data science team, Proudest moments during his time with Certiytics, Plans for growth and what the future holds

Today's guest is William Harrison, Senior Managing Director at WRH ZSERVICES in Houston, Texas. William is a Hands-on IT Service Management (ITSM) Service Integration SME & independent contractor. He has an established reputation for both strategic and focused ITIL framework & procedural definitions that are based on Digital Capabilities Management Model (DCMM). William's experience comes with extensive accolades from IT management for team-motivating abilities and limiting IT risk, creating and managing lean support teams (KPI based), and establishing creative strategies for optimizing infrastructure operations with financial returns (ROI’s) and external customer service focused reliability. In the episode, William will tell you about: Highlights of 20 years working in the field, Why he decided to get into the contracting world, Difference between a permanent and contract employee, How he positions himself in the market, Top tips for stakeholder management, Challenges to be aware of in the gig econom

Today's guest is Eddie Goldbeck, ServiceNow expert & Founder at Goldbeck Technology in Los Angeles. Eddie is a Senior Information Technology leader with over a decade of leadership, architecture and development experience. He has successfully built and cultivated diverse teams of support, engineering and development resources, as well as delivering innovative solutions in fast-paced, high-pressure environments. He has a documented track record of creating business value, driving return on investment and enhancing service delivery. In the episode, Eddie will tell you about: How he got into ServiceNow and transitioning into consulting, Differences between working as a contractor vs employee, Positioning himself in a competitive marketplace, Challenges he’s faces and advice for moving into consulting, Balancing the work & handing multiple customers, What he enjoys most as being a contractor and Advice to his younger self

Today's guest is Chris Halverson. Based in Minneapolis, Chris is an experienced ServiceNow Architect, Administrator and ITSM/ITIL Process Consultant with over 25 years of experience working in IT Operations and consulting. His overall ServiceNow technical project experience includes custom scoped application development, Service Portal, Customer Service Management (CSM), ITSM, ITOM, MID Server Configuration, Project Portfolio Management (PPM) and much more. In the episode, Chris will tell you about: How he got into ServiceNow & why contracting, What is Castle Building, Interesting projects he’s worked on over the years, Skillset needed for a career in ServiceNow contracting, Key differences between contracting vs employee, Advice on how to win that gig in a competitive market, The importance of Stakeholder management, The best things and challenges of being a contractor and Where he sees the future of the ServiceNow platform

Today's guest is Amir Sadoughi, Head of Engineering at Pinecone in New York. Founded in 2019, Pinecone is a fully managed vector database that makes it easy to add vector search to production applications. It combines state-of-the-art vector search libraries, advanced features such as filtering, and distribution infrastructure to provide high performance and reliability at any scale. No more hassles of benchmarking and tuning algorithms or building and maintaining infrastructure for vector search. Pinecone have an expert team of engineers who have built large machine learning platforms, databases and search engines at the likes of AWS and Yahoo. Their scientists have transformed businesses with ML applications such as shopping recommendations, online advertising, semantic search, anomaly detection, and more. They also have top researchers who collectively have published more than 100 academic papers and patents on machine learning, systems and algorithms. In today's episode, Amir will discuss: Pinecone’s Simi

Today's guest is Bit Rambusch, Vice President of Online Support & Knowledge Management at Dell Technologies in Austin, Texas. Bit has over 20 years of executive experience leading global customer support services organizations, developing and implementing large-scale service offers, product and quality management systems and programs. He has deep experience in driving digital transformation with defined business results, outcomes and seamless customer experiences across global and highly matrixed organizations. Bit is globally responsible for developing, implementing and delivering digital and social transformation across multiple contact and delivery channels at Dell Technologies. This is achieved through the deployment of knowledge and content management systems, quality processes and unified search capabilities that deliver fast, accurate and seamless digital experiences to millions of customers worldwide and an end-user network that consists of over 30,000 field support engineers and call center agent

Today's guest is Dr. Tim Still, Head of Artificial Intelligence Solutions at Schwarz IT KG. Schwarz Dienstleistung KG provides comprehensive services for the Schwarz Group associated companies, such as Kaufland and Lidl. Based in Neckarsulm in the South of Germany, more than 1,000 experts in various fields make an important contribution to their expanding corporate strategy. Tim is responsible for building artificial intelligence solutions for the Schwarz Group. He is leading a talented team of highly skilled data scientists, data engineers and developers to develop and build data products to create value for the Schwarz group utilizing the latest machine learning and big data technologies. In the episode, Tim will discuss: His background and journey to Schwarz IT, How they leverage AI at Schwarz IT, Interesting projects the team are working on, Challenges in bringing AI into production and Advice to aspiring data scientists

Today's guest is Slater Victoroff, Chief Technology Officer at Indico Data in Boston, MA. Founded in 2013, Indico is the leading provider of Intelligent Process Automation (IPA) solutions. They help organizations turn processes into profit by enabling them to automate manual, labor-intensive, document-based workflows. Indico are solving these challenges in an approach known as transfer learning, which allows users to train machine learning models with orders of magnitude less data than required by traditional rule-based techniques. With Indico, enterprises are now able to deploy AI to unstructured content challenges more effectively while eliminating many of the common barriers to adoption. In today's episode, Slater will discuss: The origins of Indico Data Indico Data's solutions in Document Intake and Understanding Use cases of the problems they are solving for customers What excites him for the future at Indico Data Building a successful data team Exciting opportunities at Indico Data

Today's guest is Erin Gustafson, Lead Data Scientist at Duolingo in Pittsburgh, PA. Founded in 2011, Duolingo is the world’s most popular way to learn a language. Their mission is to develop the best education in the world and make it universally available. Today, Duolingo have become the most downloaded education app in the history of the App Store and in 2019, it became the top-grossing education app worldwide. Learning a new language is hard, but Duolingo believes it can be fun. They use bite-sized lessons that feel like playing a game to keep our learners motivated. With over 500 million learners, they have unprecedented data insights on how people learn. Their teams of language learning scientists, machine learning engineers and AI experts use this data to constantly improve their effectiveness. Duolingo are building a future in which the highest-quality education is accessible to all. In today's episode, Erin will discuss: The role of Data Science in Duolingo’s language learning platform, Interesting pr

Today's guest is Felippe Mora, Senior Director of Customer Success at Nuvolo in New Jersey. Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. They provide a single platform to manage all people, all physical locations, all assets and all work to enable data sharing across departments. They serve various industries such as healthcare, life sciences, financial services, retail, government, higher education and enterprise. They are the largest and fastest-growing independent software vendor globally, built on the NOW platform. Felippe is a customer-centric executive focused on delivering value and leveraging customer feedback to ensure long-term relationships that drive retention and expansion of recurring revenue. He is a results-driven and innovative professional, with extensive experience in software and web development, information technology operations, systems management and client relations. Felippe is armed with outstanding skills in setting vision and strategies along wit

Today's guest is Dr. Ruth Janning, Head of Data Science at OBI next in North Rhine-Westphalia. OBI next drive digitization and innovation in the OBI hardware store, and enable people to design their home creatively and individually. Regardless of whether it is a new look for the kitchen or a garden project with the whole family, they inspire, advise and make everything possible for their customers. To this end, OBI next are developing an extensive service ecosystem and together they create unique customer experiences. In the episode, Ruth will discuss: Her background and career journey to date OBI’s work as a do-it-yourself retailer How the data team is structured to achieve success Challenges in applying AI as a product The pros and cons of Deep Learning How to build and manage a successful data science team

Today's guest is Adam Almozlino, VP of Data and Products at OptimizeRx. Founded in 2006, OptimizeRx provides unique physician and consumer platforms and strategies to help patients better afford and adhere to their treatment regimens, while offering pharmaceutical and healthcare companies more effective ways to deliver relevant information and services to healthcare providers and their patients right at the point of care. Adam is responsible for driving the development and commercialization of all new data and analytics-based products at OptimizeRx. He has led multi-million dollar engagements with customers, through which the products ideated and developed are commercialized, developed their enterprise data and analytics strategy to create long-term company value and authored a patent for a product combining Big Data repositories, AI and telehealth for predictive targeting of messages to physicians and patients in digital settings. In today's episode, Adam will discuss: OptmizeRx’s communications platfor

Today's guest is Adam Katz, Chief Revenue Officer and Adam Smith, VP of Analytics and Data Science at Sightly in New York. Founded in 2013, Sightly are helping Brands Anticipate the Unexpected. They use data science, predictive algorithms and expert human know-how to maximize your outcomes and align your Brand Mentality™ at speed, no matter what lies ahead. Their smart, agile approach to media planning, buying and fine-tuning extends across YouTube, TikTok, Connected TV & OTT, Live Streaming video, and all premium publishers and networks. In today's episode, they will tell you about: Sightly’s unique brand mentality platform, Problems they are solving applying AI and Data Science, Use cases of helping customers establish their Brand Mentality™, Interesting projects & day-to-day of the data team, What makes Sightly a great place to work, How Data Science became a critical part of their business and What the future holds for Sightly

Today's guest is David Yang, Vice President for Digital Transformation at ICF. David is an industry expert at leading cutting-edge digital transformation initiatives and is passionate about enabling digital transformation in the public and private sector. He has held leadership positions in industry organizations and the Federal Government. David is also the co-host of The Inc.Tank - a podcast that features insights from the leaders in AI, Blockchain, Big Data, Synthetic Biology and Space Exploration on how these technologies will impact our world. David is an Executive-in-Residence at the Ed Snider Center for Enterprise and Markets in the Robert H. Smith School of Business at the University of Maryland and serves on the Board of the Advanced Technology Academic Research Council (ATARC) and the Association for Federal Information Resources Management (AFFIRM). David also holds the rank of Captain as a Volunteer Firefighter/EMT with the Prince George’s County Fire Department in Maryland. In the episo

Today's guest is Eran Udassin, VP of Product and Operations at Simplaex's Rivr in Berlin. Rivr is an AI-powered, traffic shaping library built for the Supply Side of the programmatic advertising ecosystem. Through intelligent filtering, Rivr improves monetization, increases scalability and strengthens demand-supply relationships for their partners. Rivr is on a mission to support supply-side companies in developing their competitive advantage by maximizing financial health and operational efficiency. In the episode, Eran will discuss: How they are applying AI and Machine Learning at Rivr, Challenges they have to overcome to achieve success, Selling AI products to customers, Top 3 industries he feels will be impacted by advancements in AI & The impact of AI in the AdTech industry

Today's guest is Kushal Chakrabarti, VP of Research and Data Science at Opendoor in San Francisco. Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move by building a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. They have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with them and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. As the VP of Research and Data Science, Kushal brings over ten years of experience in large-scale machine learning and data engineering to Opendoor. Kushal has led billion-dollar data science teams, founded two high-growth VC-backed startups and originally made his bones in large-scale statistical models. He regularly advises CEO's/CTO's through key organizational challenges involving data and has worked as a fractional executive at top companies, validating data strategy,