Bob Phibbs, The Retail Doctor

Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.

Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website. 

Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue. 

Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes.

Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.

Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.

Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals. 

Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks  the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution.

Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how  their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.

Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS -  as well as his early days in retail as a buyer, and how racing cars helps him focus. 

Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first.

Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices. 

Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online fashion brand, Showpo, and her legendary Instagram account as #thelazyCEO 

Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way forward for retail in 2019. 

Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years.

Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends. 

Season 2 kicks off as  I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO, IAM Robots and why there is such a need for robots and I talk data with My Storey-E Co-Founder Idan Sergi about his new app that combines online and offline data for more effective merchandising and selling at the National Retail Federation's Big Show in New York.

Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants make a big difference when talking with younger co-workers and much more.

Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer anthropologists on the power of events, merchandising and changes in retail.

Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the right mood in a brick and mortar store.