Convenience Matters

Would you go back to a store where they genuinely cared about you, your pet, your hobbies and sold your favorite coffee and food? This guest knows you will. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

How do you wow customers? With enthusiastic employees, with product experiences they can touch and feel and a little nostalgia. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Customers trust that the fuel they're putting in their car is flawless, keeping their vehicle running smoothly and safely. And, station owners need to take proper steps to maintain the integrity and cleanliness of their storage tanks to eliminate corrosion and particles. Find out why proper maintenance for both is important. Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

Relying only on demographics to stereotype customers might not be the best way to truly personalize their experience. Do you know what they really like, how they feel and what they value? Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

Breakfast needs to be convenient, fast and easy and it certainly doesn't hurt for it to be healthy. Hear about some convenience stores helping customers have great mornings! Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Vehicles and fuel types are evolving and some of those changes will come on rapidly in the new decade. How should retailers incorporate renewable, low carbon fuels into retail sales while still maximizing profit margins and competitive edge? Hosted by: Donovan Woods, Director of Operations, Fuels Institute and John Eichberger, Executive Director, Fuels Institute

Brand strategy is more than just a new logo or design. Brand is every way that a company communicates, what it stands for and a promise delivered to customers. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

One out of five jobs is considered a 'bad job'. In this episode, we'll find out how to offer 'good jobs' which translates to great employees and happy customers. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

The term sustainability has become a catch-all for seemingly everything - recycling, energy, EVs, CSR, packaging, etc. How do you know what to tackle and how can it actually save you money? Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

What exactly is CBD? Can you sell it or buy it in stores legally? Can you eat it and pass a drug test? Learn about CBD, hemp, THC and how to stay on the right side of the law. Hosted by: Stephanie Sikorski, Vice President of Marketing, NACS and Erin Pressley, Vice President Education and Media, NACS

Liquid fuels continue to be the primary source of transportation power in the U.S. Hear where the liquid fuels market is today, what's available and what's next. Hosted by: John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

Keeping food safe and customers healthy goes beyond just food and includes clean kitchens, bathroom and employees. Learn some things that you might not have thought of. Don't forget - don't touch the key! Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Chris Blasinsky, Content Strategist, NACS

Create a customer experience that differentiates your store and delivers sustainable results. How can you become the “business of choice” that rocks? Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Daymond John is not only a pioneer in the fashion industry but also a shark on ABC’s “Shark Tank,” multiple New York Times bestselling author and branding guru. He shares how a “can-do” attitude is necessary for continued success in life and in the convenience industry. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

Consumers don't generally pay attention to the quality of gasoline they put into their cars. But, fuel marketers, the US EPA and the auto industry do. Hosted by: John Eichberger, Executive Director, Fuels Institute and Donovan Woods, Director of Operations, Fuels Institute

Vision and strategy are critical to growing a business, but it can't happen without execution. Hear from two of the most prominent rockstar leaders in today's convenience industry how they make it all happen. Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Jeff Lenard, VP Strategic Industry Initiatives, NACS

On this week's episode, we talk with leaders of two of the most admired companies in the convenience industry about strategy, vision and their favorite rock bands. Find out what Beyonce, Springsteen, Maggelet and Krause have in common. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

Champion adventure racer Robyn Benincasa shares the inspirational story behind Project Athena and teaches us how ordinary teams can be extraordinary when given the right encouragement. Learn more about how to get involved with Project Athena at https://projectathena.org. Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Carolyn Schnare, Director Strategic Initiatives, NACS

NACS collects a lot of sales data from retailers throughout the year. What are the metrics related to fuel sales, what do they mean for convenience stores and gas stations and what might they mean for drivers and consumers? Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

Customers expect seamless, convenient shopping experiences in stores and on their mobile devices. Are you ready to give that to them? Digital Transformation is the use of technology to solve problems often using cloud computing and the Internet of Things. Gunter Pfau, Founder and CEO of Stuzo explains how necessary and easy it can be to mesh your brick-and-mortar store front with your digital one. To learn more, visit https://www.stuzo.com. Hosted by: Carolyn Schnare, Director Strategic Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute