Money Box

Is it time to turn to the small claims court? It’s only 9 days into the New Year and your relaxed demeanour may have already waned. Especially if faced with a mountain of Christmas presents that never worked and a feeling of resentment about the botched boiler repair.Help is at hand in the form of the small claims court – a low cost way for you to claim what you feel you are owed by an individual or small business, providing it's not more than £10,000.In the past year a little over 2 million claims were raised in England and Wales, 39,000 of them via the Government's newly launched online service. They boast that the fastest claim was lodged and paid in under two hours.Today our panel discusses the effectiveness of the system for getting you your money back:. Helen Dewdney aka The Complaining Cow and consumer champion Benjamyn Damazar, regular user of the small claims court process Stephen Gerlis, retired district court judge.Presenter: Paul Lewis Producer: Alex Lewis Editor: John Murphy

Have you had an accident in the last 5 years - even if it wasn't your fault? Ticking that box on a car insurance application can be very costly - even if you weren't to blame. Money Box reporter Dan Whitworth has been investigating why.Around 14,000 investors who put their money into a mini-bond sold by London Capital & Finance are in limbo this week after the Financial Conduct Authority froze the firms assets and banned it from advertising or selling the product. What does this mean for people with money invested?The Chinese economy is flagging after decades of expansion and the latest Bank of England figures show a fall in UK consumer lending. Will 2019 see our personal finances coming under an increasing squeeze?And as the currently un-named Government backed 'Single Financial Guidance Body' comes into being - taking on the roles of The Pensions Advisory Service, Pension Wise and Money Advice Service - we mull over suggestions for what it could be called...Presenter: Paul Lewis Producer: Alex Lewis Edi

In August, Jessica Hurst wrote to the media asking them to investigate how her dad’s debts of just under £12,000 became a bill of just under £73,000. Nigel Hurst killed himself eighteen months ago after learning that bailiffs were to repossess his family home. It was the bailiff who found him. Student, Jessica, was left with a pile of debt recovery letters and bank statements which she hoped would hold the clue to his financial troubles. After an old school friend offered legal advice, Jessica has persuaded the creditors to reduce their demands back to a manageable level. How did they do that? And what did they learn in going through the process? Helen Grady - who reported on the case for File on 4 - asks Jessica about the response to the programme. If you've been affected by the issues raised in this programme and would like details of organisations which offer advice and support, you can visit BBC Action Line or you can call for free, at any time, to hear recorded information 0800 066 066You can also get he

More than 2000 steel workers - many of them in the Welsh steel town of Port Talbot - were persuaded to transfer out of their final salary pension scheme. Many now deeply regret their decision, and believe they were mis-advised by"sharks" who descended on the town to take advantage of a period of confusion. Tony Bonsignore hears how the men's lives have been affected, what lessons have been learnt, and whether enough has been done to stop something similar happening again.Presenter: Tony Bonsignore Producer: Alex Lewis Editor: Richard Vadon

Steven Long, the founder of the collapsed inheritance planning firm, Universal Wealth Preservation, has been jailed for eight months for failing to disclose the whereabouts of his clients' money. It's now emerged that at least twenty-five million pounds has gone missing. Money Box hears from Shivani Varma, the solicitor acting for around 30 claimants who have lost millions of pounds and talks to one client who attended the High Court hearing about what it was like when the prison sentence was handed down. Overdraft charges: The Financial Conduct Authority announced major changes this week to how banks charge us for accidentally slipping into the red. It wants to stop firms charging higher prices when customers use an unarranged overdraft and bring an end to fixed daily and monthly fees. Instead the banks will have to charge customers one simple rate of interest on the money owed. But, given that overdraft charges bring in around £4.2 billion a year for the banks, how will they recoup those lost monies? Profes

More than 45% of UK households keep a pet. It's estimated that we spend almost £4.5 billion a year on them. Yet research suggests we underestimate what it costs to keep them.

You may not have heard of some of them; transaction charges, custody charges, collateral management costs, but these hidden pensions costs can have a real effect on your savings over the years.It's been estimated that charges - including a notional 1% which are hidden - could destroy a quarter of the value of a pension over 30 years. Why, when they matter so much, is it so hard to get the full picture and what can you do about it?Share your experience. Call us on 03700 100 444, email moneybox@bbc.co.uk or tweet @moneybox. Lines open from 1pm on Wednesday 12 December. You can also email moneybox@bbc.co.uk or tweet @moneyboxPanel guests: Chris Sier, academic and transparency campaigner Michelle Cracknell, The Pensions Advisory Service Jeff Houston, Secretary of the Advisory Board to the Local Govt Pension schemePresenter: Lesley Curwen Producer: Alex Lewis Editor: John Murphy

In March of this year Money Box listener Nicola's financial adviser made his first attempt to move her investment fund, valued at £40,000, from Aegon to another provider. Nine months later, despite making a formal complaint and taking their case to the Financial Services Ombudsman, the money has yet to arrive. To date Aegon has offered Nicola £100 which it increased this week to £500, as an apology "for the unacceptable delays she has faced in the transfer of her funds." Guest: Nicola's independent financial adviser, Iain Forrest, Director of Forrest Financial Management and we also hear from the Financial Ombudsman Service. Dan Whitworth reports on a HMRC VAT exemption rule clarification which recently came into force and has resulted in some people seeing a sudden increase in their property management company service charge. The clarification is intended to make it clear that third parties such as property management companies are subject to VAT. Some of these companies have started to pass the cost on. G

The competition regulator has stepped up its investigation into the £2 billion a year funerals market, after finding prices have risen above inflation for over a decade.

Infertility affects one in seven couples. Many people seek medical treatment to help them conceive. Some fertility treatment is available on the NHS, but the majority of couples go privately and pay for it themselves. It can be incredibly expensive, costing tens of thousands of pounds.Money Box Live is looking at the costs involved in fertility treatments. If this has affected you or your loved ones, or you have a question you'd like answered, presenter Louise Cooper and an expert panel want to hear from you. So why not call Money Box Live now 03 700 100 444, geographic charges from landlines and mobiles apply.Or email moneybox@bbc.co.ukor tweet @moneyboxGuestsPeter Thompson, Chief Executive of the Human Fertilisation and Embryology Authority, the UK's independent regulator of fertility treatment. Aileen Feeney from the the charity, Fertility Network UKDr Raj Mathur, Senior fertility Consultant, working in both the NHS and a private clinic.

Money Box reporter Dan Whitworth investigates complaints from customers of a small energy supplier, Outfox the Market, who suddenly found themselves facing huge increases to their direct debit payments. Outfox the Market emailed Anna and her husband Rob to say their direct debit amounts would be split, meaning they would pay much more during winter and less in summer. The couple are already around £200 in credit on their account so they decided to switch supplier. Outfox the Market say the direct debit change would average out over the year. Following its administration deal with its lenders the pension fund of news publisher Johnston Press is being placed under Pension Protection Fund (PPF) rules. What happens if your pension passes to the PPF? Guest: Hilary Salt, Founder First Actuarial.We hear from the man who ended up being reported to the police for fraud by his insurer after making a stolen jewellery claim following a burglary. Neil McFarlane, Group CEO with the specialist jewellery insurance broker T.

The way we work is changing. By 2025, only 13% of people believe they will be working in traditional 9-5 employment.For the last 15+ years the number of self-employed workers has been increasing - tripling for the over 65's and doubling for the 16-24's whether it be as a sole trader or on zero hours or as part of the 'gig' economy. And that doesn't account for the rise of people on short term contracts with little or no job security.So in this brave new world of employment, how has the financial services industry responded? What can you do about your pension, insurance or getting a mortgage if you no longer have a career in one company but move from job to job?Your experiences and stories please: 03700 100 444. Lines open from 1pm on Wednesday 21`November. You can email moneybox@bbc.co.uk or tweet @moneyboxPresenter: Adam Shaw Producer: Alex Lewis

This week the government's publication of its draft Brexit Withdrawal Agreement was followed by the cabinet resignations of Dominic Raab and Esther McVey. The financial markets responded with a sharp drop in the pound before it stabilised and a fall in the share price of UK focused companies. Guest: Tom Stevenson Investment Director at Fidelity Worldwide Investments.Some of the biggest clothing retailers are being warned they could be encouraging young shoppers to get into problem debt. Major sports and fashion names are using a new type of “try before you buy” service from the Swedish bank Klarna for online orders. Guest Moira O'Neill, head of personal finance at Interactive Investor. A childminder reveals how problems with the government's tax-free childcare system are impacting on her business. Earlier this month around 22,000 standing order payments from parents to childcare providers were delayed. HMRC have apologised and say it was an isolated issue which has been fixed. Guest: Aoife Hamilton, Policy an

What’s your experience of the biggest change ever made to the benefits system? Universal Credit - which is being gradually introduced across the UK - is supposed to make things simpler, by merging six benefits into one single payment. But it's been plagued by controversy, especially over delays in paying claimants, causing severe hardship in some cases. In Budget 2018, the Chancellor introduced new measures designed to improve the system. These include increasing the amount of money people can earn before their benefits are reduced and allowing two weeks extra benefits for those moving from the old system to the new. But will it be enough to solve the problems? How might this extra help benefit you? If you have been affected by Universal Credit, do share your story by calling 03700 100 444. Lines open from 1pm on Wednesday 14 November. You can email moneybox@bbc.co.uk or tweet @moneyboxGuests: Sarah Hayle, Welfare rights adviser, Community Law Service, Northampton and County Angela Marke, Head of

Tens of thousands of free educational books about personal finance are being sent to every secondary school in England. For free. Funded by money saving expert Martin Lewis, written by Young Money and supported by the Government, it 's the UK's first ever financial education textbook.The Government’s announced its second attempt to try to increase probate fees, this time from just a few hundred to thousands of pounds for some. We’ll find out what’s behind the move, if it’s likely to get through Parliament and explain why critics say the move is not legal.This week saw state pension age equalise. Many women are not happy. We speak to someone who reached state pension age before 65 but is receiving much less than a man the same age because she qualified when the previous, lower state pension was in force. These women have not been entitled to free bus passes, tv licences and the winter fuel allowance 2 to 4 years sooner than men of the same age as mentioned in the piece. Winter Fuel Allowance is linked to women

A big change to the UK's tax system starts next April, but are firms ready to comply?In barely five months' time, every business which is above the threshold for VAT must ditch paper-based record-keeping and get new approved software instead. The new rules are part of Making Tax Digital - and make it compulsory for them to keep electronic records of VAT and file returns to the Revenue directly from accounting software. It will apply to small businesses and sole traders if they are VAT-registered and have a turnover - not a profit, a turnover - of £85,000 a year or more. But accountants are worried that many businesses don't know anything about the changes. And there's concern about how much the new software will cost. If you're affected by the new rules or think you might be, get in touch. Call 03700 100 444. Lines are open from 1pm on Wednesday 24 October. Or email moneybox@bbc.co.uk or tweet @moneyboxGuests: Anita Monteith, Tax Manager, Institute of Chartered Accountants in England and Wales E

If you're thinking of buying a new greener motor car you might want to hurry up. In less than three weeks' time government subsidies on more environmentally friendly vehicles, worth thousands of pounds, are going to be cut or disappear altogether.Pay.UK have just released plans for banks to introduce confirmation payee in 2019 to help cut bank fraud. What's taken so long?New figures out this week show that hard work in fact pays rather less well than it did four years ago - at least for people whose low wages are topped up by benefits. This week's inflation figure for September confirmed just how much worse off many people on benefits are. High house prices make it incredibly hard, particularly for young people, to get on the property ladder. We report on a small but growing trend for people to buy their first home -- with someone other than a relative or a partner. Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Richard Vadon

How can you legally reduce the inheritance tax your loved ones have to pay when you die? If you have accumulated substantial wealth during your life, inheritance tax can cost family and friends hundreds of thousands of pounds after your death. But there are legal ways to avoid being hit with a hefty IHT bill. Whether by donating to charity or giving away cash from surplus income, you can reduce the amount of inheritance tax due on your property, savings and other assets. But how does inheritance tax work and who is liable to pay it? What must your estate be worth before the 40% charge kicks in? And if you're married or in a civil partnership, what are the rules? £5.2 billion of IHT was paid last year, a record high. And yet, it’s still only a relatively small number of people whose estates are liable to so-called death duties. But many feel they’ve spent a lifetime earning the money and want to pass on as much as they can to their nearest and dearest. So how do you ensure you don’t pay unnecessary

If you haven't switched energy suppliers in recent years, what does the energy price cap mean for you? The regulator, Ofgem, has announced plans to prevent gas and electricity companies charging a typical household more than £1,136 a year, saving households £75 a year, on average. But will it mean companies stop offering some of their cheapest deals currently on the market? And will consumers be lulled into thinking they don't need to shop around and look for better deals? But how to switch and save? Its not always straightforward. Louise Cooper and guests take your energy questions.Guests: Audrey Gallagher, Director of Policy, Energy UK Gillian Cooper, Head of Retail Energy Markets, Citizens Advice Joe Malinowski, founder, price comparison website theenergyshop.comPresenter: Louise Cooper Producer: Sally Abrahams.

A study by the Resolution Foundation thinktank has found that the vast majority of people experience significant monthly wage volatility at least twice a year. Almost half see significant changes half of the year. The study used anonymised data from 7 million Lloyds bank accounts. It's the first time that actual data has been used to look at monthly earnings. Official figures which show adequate income over the year may therefore hide serious problems in a number of specific months. We speak to the study's author Daniel Tomlinson.An end to letting fees charged to tenants is now in sight. The Tenants' Fees Bill has just had it's third and final reading in the House of Commons and is set to become law soon. It means that 'Administrative fees', 'credit check fees', 'tenancy renewal fees' and others will all be consigned to the dustbin saving tenants an estimated £240m. In Wales a similar law is expected to be in place next year and in Scotland letting fees have been banned since 2012.With RBS announcing more ban