Money Box

Millions of people need financial advice but don't get it according to a damning report out this week. It's called the 'advice gap' and includes people who need advice about investment or pensions but can't afford professional advice and people who need free advice on a variety of money matters but don't know where to get it. We discuss how to make financial advice more accessible to everyone.Banks have until April next year to implement major changes on overdraft charges. The fees from overdrafts bring in nearly two and a half billion pounds a year and they are mainly paid by a small number of customers who are in debt or vulnerable. The Financial Conduct Authority say it will be the biggest shakeup of overdraft fees in a generation, others aren't so impressed.Over 9000 students in higher education are estranged from their families, without the safety net of the bank of Mum or Dad if things go wrong. Estrangement charity Stand Alone has found that financial and other pressures mean they're three times more

Credit unions are financial not-for-profit co-operatives run by their members which offer a range of saving accounts and loans. Around 2 million people in the UK belong to one. In order to join people must have something in common with other members such as living or working in the same area or having the same occupation. The work that credit unions do with those who are excluded from mainstream financial services has led to the perception that they are a "poor man's bank" but this isn't the whole story. Paul Lewis talks to Robert Kelly, Chief Executive of the Association of British Credit Unions, and Dr Paul A. Jones, Head of the Research Unit for Financial Inclusion at Liverpool John Moores University, about how credit unions are adapting in the age of fast digital bankingWith contributions from Teresa Manning, Chief Executive of Clockwise Credit Union and Professor Sharon Collard Research Director of the Personal Finance Research Centre at the University of Bristol. If you have a credit union related que

Letting agencies can no longer charge tenants fees when they rent a property. They've already been banned in Scotland and now England is following suit. They can be pretty hefty - for example £500 for a credit check, £200 to check out of the property. These fees account for £700m a year and account for a fifth of agencies turnover. So is this a win win for tenants or will the ban have unintended consequences?When it comes to elderly or vulnerable loved ones, family and friends often rely on other people to help manage their day to day lives, including going shopping, paying bills, helping them look after their money. Many elderly people fall victim to financial abuse. We speak to Action on Elder Abuse about what you can do to try to stop this from happening. And this week a major change began which should mean that victims of bank fraud are reimbursed for their losses in almost every case. But it only applies to frauds committed from last Tuesday, May 28th. So what can be done about the estimated £1bn of mone

Music streaming is big business. But how do the various providers differ and how do their payment models work - for consumers and musicians? We'll hear from grime artist Chiedu Oraka, Alice Enders from Enders Analysis and from Chris Cooke who is head of Music at CMU Insights, a music business consultancy.If you have a question for the panel or want to share your experience call us on 03700 100 444 between 1pm and 3.30pm on Wednesday 29nd May. (Standard geographic charges from landlines and mobiles will apply.) Or send an email before then to moneybox@bbc.co.ukPresenter: Louise Cooper Producer: Paul Waters

New safeguards for victims of bank fraud come into effect from Tuesday. Over 350 million pounds was stolen from accounts last year through what's called Authorised Push Payment Fraud - that happens when a person is tricked into transferring money into a fraudster's account. Often the banks have refused to refund victims but now they will have to.Figures released this week by StepChange - one of the UK's largest debt charities - show a big rise in the amount of debt relief orders in England and Wales. But what is a debt relief order and why are they at a four year high?Researchers at Newcastle University have found that a ban on online borrowing between 11pm and 7am could protect consumers and are calling for the introduction of 'credit curfews'.And when a Money Box listener's partner died suddenly just days after they had taken delivery of a new car she could no longer afford the repayments. But the finance company initially told her it would cost tens of thousands of pounds to get out of the contract. We sp

Crowdfunding involves asking a lot of people for typically small amounts of money. It's done online as a way of financing businesses, individuals, charities or the development of ideas. There are different ways to do it including making a donation, giving money in return for shares in a business, providing a loan or receiving a reward linked to the fundraising project in return for your cash.Joining Adam Shaw to discuss the rules, risks and potential rewards of crowdfunding are Gerald Oppenheim Chief Executive for the Fundraising Regulator, Jes Bailey Founder and Consultant with Crowdfund 360 and Bruce Davis, Director of the UK Crowdfunding Association and also Co-Founder and Joint Managing Director at Abundance Investment.If you have a question for the panel or want to share your experience of crowdfunding as a donor or as a fundraiser call 03700 100 444 after 1pm on Wednesday 22nd May or send an email before then to moneybox@bbc.co.uk Standard geographic charges from landlines and mobiles will apply.Prese

At least two million people suffer domestic abuse in the UK each year. But domestic abuse is not always just physical. Taking control of a partner's money - financial abuse - is often part of controlling someone. This week a new advice service has been launched aimed at people who work in banks and building societies to help them spot the signs of economic abuse among their customers and encourage them to offer practical help when they do.Metro Bank is pronounced 'safe' by the Bank of England. But what would happen to customers if another bank did go bust? Some businesses have been trying out shortening the working week from the five days which most full timers work to four but with no loss of pay. Could this leave workers feeling less stressed, more productive and striking a better work/life balance? Or would it pile more pressure onto an already stressed workforce?And what to do if you're pursued for a debt that is not yours.Presenter: Paul Lewis Producer: Alex Lewis Editor: Emma Rippon

Looking for and finding a job following a long career break can be difficult and demoralising. There are various reasons for extended career breaks including redundancy, divorce or family commitments. What help is available for returners and how can employers do more to recruit them?Adam Shaw and a panel of guests are ready to hear your questions and experiences and provide practical help. Email moneybox@bbc.co.uk or call 03700 100 444 after 1pm on Wednesday 15th May. Standard geographic charges from landlines and mobiles will apply.Guests: Emily Andrews, Senior Evidence Manager at the Centre for Ageing Better, Stephanie Dillon, Founder of Inclusivity Partners and Sarah Chilton, Partner with specialist employment lawyers CM Murray. Presenter: Adam Shaw Producer: Charmaine Cozier Editor: Andrew Smith

Ben Wallace MP, Minister for Economic Fraud responds to criticism from Her Majesty's Inspectorate of Constabulary about whether the government is "content to leave fraud at the back of the queue" given what damage it can do.Dan Whitworth reports on a significant development for the former clients of collapsed mini-bond firm London Capital and Finance. And the launch of a pilot scheme to tackle rent arrears and keep people away from high cost credit by allowing them to flex their monthly rent payments.Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon

The latest news from the world of personal finance plus advice for those trying to make the most of their money.

Free cash machines are disappearing across the UK at an 'alarming' rate according to Which? Two of the major private operators, Cardtronics and Notemachine, have introduced charges for nearly 1700 of their ATMS in the last few months, with more following soon. It's predicted that one in eight machines could soon charge us to take out our money. We hear from Tim Halford, managing director of Cardtronics who defends the charges.Ofgem have scrapped a rule meaning energy suppliers must give customers 30 days notice of a price increase. Anthony Pygram Director of Conduct and Enforcement for the regulator tells us why. And it's taken listener Alex Luke two and a half years to get her bank to repay all of the £180,000 stolen from her bank account by fraudsters three Christmases ago. We hear how she did it.Presenter: Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor Emma RipponPhoto credit: Nidderdale Chamber of Trade

When you invest money do you care what it is used for? Would you avoid so called 'sin stocks' like tobacco, alcohol or gambling? Increasing numbers of people want to make sure their money is doing good - or at least as little harm as possible. But can you get a decent return from ethical investments? Paul Lewis and a panel of guests are taking your calls and queries about ethical investing. Guests: Lisa Stonestreet, Head of Communications at the EIRIS Foundation Tanya Pein, independent financial adviser at In2 Planning and a Director of the UK Sustainable Investment and Finance Association Peter Michaelis, Head of Sustainable Investment, Liontrust Asset Management Presenter: Paul Lewis Producer: Sally Abrahams

Tens of thousands of low paid workers will face losing a week's pay or more because the firm that employs them is changing its payroll system. The pay is, in theory, just being deferred. But in practice that deferral could last until they leave their job. What will this mean for its lowest paid staff?This week a committee of MP’s heard evidence that the practice refusing to rent to people on benefits is widespread. The housing charity Shelter is calling for it to be banned but letting agents don't think this is the answer.The long term winners and losers on Universal Credit and air source heat pumps - the Government pays you to generate your own green energy so why are they so rare?Presenter : Paul Lewis Reporter: Dan Whitworth Producer: Alex Lewis Editor: Emma Rippon

As climate change protests continue, how can consumers cut carbon emissions and keep energy bills affordable? Can you be eco-friendly and stay within budget? What are the best green deals available? Share your tips for being more energy-efficient. Adam Shaw and a panel of guests are ready to hear your renewable energy questions and experiences. Email moneybox@bbc.co.uk or call 03700 100 444 after 1pm on Wednesday 24 April. Standard geographic charges from landlines and mobiles will apply.Guests: Audrey Gallagher, Energy UK Mark Todd, energyhelpline.com Peter Smith, National Energy ActionPresenter: Adam Shaw Producer: Sally Abrahams

Criminals fraudulently stole £1.2 billion last year from our bank accounts according to the industry body UK Finance.But that’s just the tip of the iceberg - the true scale of financial fraud is hard to put a figure on. As many as four out of five people who have been stung don't report it.Fraud is an epidemic that’s seemingly out of control. In this programme, Iona Bain asks why do we fall for fraudsters? How do they manage to dupe us into hitting the transfer button on fraudulent transactions worth thousands of pounds? Can understanding this give us more of a fighting chance against them? And what’s the role of technology in all of this - both as a catalyst and as a possible cure?Producer: Alex Lewis Editor: Emma Rippon

Almost 8 million people live alone in the UK and numbers are rising. Figures from the Office for National Statistics show it's more expensive to be single, so what are the financial penalties if you're not a couple? Inevitably, household expenses are more costly when you're not sharing rent or mortgage payments, energy or water bills. But outside the home, there are many ways that singletons pay a premium - whether it's more expensive holidays, hotel rooms, train fares, car insurance or even theatre tickets. On Money Box Live, we want to hear how you can cut the costs of being single. Apart from the 25% council tax discount, where else are singletons given a price reduction? And, with the number of one-person households expected to reach more than 10 million by 2039, should the government consider new policies to ease the financial burden?Share your views and experiences with Louise Cooper and guests. Email moneybox@bbc.co.uk or call 03700 100 444 from 1pm to 3.30pm on Wednesday 17 April. Standard g

The Financial Conduct Authority has warned parts of the general insurance industry that it "will not hesitate to intervene" in situations where firms fail to meet their obligations to customers. A report by the financial regulator examined short-term travel including coach trips, tradesman, GAP and motor ancillary insurance. It found some customers were sold inappropriate products, charged excessive prices or received poor service. Guests: Jonathan Davidson, Executive Director of Retail Supervision at the Financial Conduct Authority and Huw Evans, Director General of the Association of British Insurers.Money Box listener Lola reveals how thieves tricked her caller ID into displaying her bank telephone number before stealing from her account. Guest: Richard Emery, Independent Fraud Investigator.As Debenhams department store is taken over by its lenders as part of an administration process, what should customers with gift cards, wedding lists and insurance arranged via the store do? Guest: Adam French, Consumer

Are you saving into a pension at work? Has this happened automatically via auto enrolment? In just six years, this Government policy has encouraged ten million more people save into a pension. But not everyone is eligible to take part. So they get no employer contribution towards their retirement pot. People paid less than ten thousand pounds a year and the self-employed are currently excluded from the scheme. Paul Lewis and expert panel discuss the future of pension saving at work. How can more people be encouraged to save for their old age?Guests: Laura Gardiner, Resolution Foundation Meredith McCammond, Low Income Tax Reform Group Will Sandbrook, Nest Insight Emma Heathcote-James, Federation of Small BusinessesEmail moneybox@bbc.co.uk or call after one o'clock call 03 700 100 444.

The inconsistent manner in which police forces in England and Wales investigate reports of fraud is leaving victims 'confused and disillusioned.' That's one of the findings in a report by the watchdog Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services. Money Box listener Emma lost her £25,000 new home deposit after criminals hacked emails between her and her solicitor in order to divert and steal the money. She feels let down by the police and her bank. Guest HM Inspector of Constabulary Matt Parr. What needs to happen for you to achieve the life you desire? How much money is enough money? Just a few of the questions likely to be asked by a lifestyle financial planner as they cashflow model your future. Julie Lord, Chief Executive of Magenta Financial Planning, explains what it involves. A report from Gingerbread, the charity for single-parent families, highlights concerns over the operation of one of the Child Maintenance Support payment methods called Direct Pay where parents manage

Have you had to cope with sorting out a loved one's financial affairs after they die? The process is called probate or 'confirmation' in Scotland. It's a complex process, involving getting documents from financial institutions, valuing assets and perhaps even selling a house. It all comes at a time when relatives or friends may be feeling at their most vulnerable. Fees to apply for the probate process in England and Wales are due to rise sharply in many cases, subject to Commons approval, in the spring. Join Adam Shaw and expert panel to share your experiences of dealing with a loved one's financial affairs. GuestsHelen Stewart, head of probate and partner at Thomson, Snell and Passmore Alan Barr, partner at Brodies and co-author of Drafting Wills in Scotland. Sarah Pennells, founder of financial website, Savvywoman.co.uk