Bai Banking Strategies

Winners of the BAI Global Innovation Awards are out, and they cover a wide swath geographically and in the industry challenges that they address. Amy Radin, who works with financial services executives to anticipate and adapt to change, is our guest to talk about the BAI awards and financial services innovation more broadly.

A number of key uncertainties face banks and credit unions in the coming year. BAI's Karl Dahlgren shares findings in our latest survey the biggest business challenges for bankers in 2023: new-customer acquisition, digital experience and talent.

With odds of a recession rising, banks are positioning themselves for tougher times. Nicole Elam, president and CEO of the National Bankers Association, tells us why minority-owned banks are now in good shape to ride out a recession.

Biometrics are a familiar tool used by bank and credit union fraud teams to try to thwart bad actors. Seth Ruden from BioCatch and Joey Zollinger from Alkami join us to discuss a growing area of biometrics that focuses on customers’ digital behaviors.

The dramatic rise in interest rates in recent months has more savers thinking about the returns they’re getting on their money. Neil Stanley from The CorePoint joins us to talk about how banks should be thinking about deposit pricing as a way to keep customers happy.

In an economy stressed by high inflation and growing recession worries, many Americans are struggling with their finances. Rochelle Gorey from SpringFour discusses how banks and credit unions can be more innovative in tending to their customer’s overall financial health.

Between tech advances and new competition, banking institutions need to be innovators to keep pace with the trendsetters. Paul Steenkamp, a former banker and author of a new book on leadership and innovation, joins us to offer insights on how banks can better embrace change.

Neobanks are having a lot of success getting customers to open accounts, but very few are making any money. Christoph Stegmeier from the global consultancy Simon-Kucher joins us to discuss profitability challenges and other findings of their 2022 study on neobanking.

Banks are required by law to know their customers. Deep fake technology in the hands of outlaws is making that hard job even harder. Vijay Balasubramuniyan, CEO at Pindrop, joins us to talk about the world of deep fakes, and how this technology is impacting the world of banking.

Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.

Banking institutions lose billions of dollars each year to fraud, and every dollar lost comes with a 4X multiplier that jacks up the costs. Greg Kanevski from ServiceNow shares his insights on how banks and credit unions can put data to better use to push back on the bad actors and save big money in the process.

Banks and credit unions are challenged to fill job openings as they go up against fintechs and other competitors in a tight labor market. Craig Alexander, head of talent acquisition at BMO Financial Group, tells us about their new hiring program focused on a population segment looking for opportunity.

Everyone in banking knows about KYC – Know Your Customer. Less well-known is its close cousin, Know Your Business. Heidi Hunter, chief product officer at IDology, joins us to talk about the role of KYB for banking institutions and how they can do it more effectively.

In the ultracompetitive fintech space, it’s hard for any startup to attract funding, and it’s even harder for Black, Hispanic, women and LGBTQ entrepreneurs. Elizabeth McCluskey from the Discovery Fund at CUNA Mutual joins us to discuss investing in fintechs being started up by members of underrepresented groups.

Like other businesses, banks and credit unions always have to be on guard against organizational inertia. Sandra Quince, an executive at Bank of America, talks about its executive-loan program that brings in new ways of thinking while developing future bank leaders.

The metaverse is still in its early stages of development, but some banks are already thinking about its customer-connecting potential. Sandeep Vishnu, a partner at the consulting firm Capco, shares his thoughts on how financial institutions might find a home in the metaverse.

Banks and credit unions know the future is digital, and that traveling there is a long road with many obstacles. Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and outlook for the future.

Northern Trust is as traditional as a bank comes, but behind that stately façade, breakthrough innovations are being developed. Marc Mallett, Northern Trust's head of whole office strategy, tells us more about what the bank is doing on the leading edge of change.

There continues to be an increase in scams and fraud that target banks and their customers. And with this continued increase could come more liability for banks when scams and fraud occur. Jake Emry, a fraud prevention expert at NICE Actimize, discusses how regulators are reinterpreting existing laws, and how banking institutions can better protect themselves.

If customers own their banking data and can decide how it's used, what does that mean for banks and credit unions? David Foss, CEO at Jack Henry & Associates, joins us to discuss open banking and the scale-defying opportunities it can provide for regional and community institutions.