This Is Hcd - Human Centered Design Podcast

This is HCD is brought to you by Humana DesignChirryl-Lee Ryan and I were recently together on a design-panel, Designing for Social Impact, for Academy XI in Sydney and had a whale of a time. We caught up in Melbourne a few days later to extend that conversation, and go deeper into areas that we touched on at the Designing for Social Impact design panel. In this episode, we discuss; Are we making things better with design? The problems service design and UX Are we making things better with design? What shoes would Chirryl wear in a zombie apocalypse? ...and what the future of service design and design in general looks like through Chirryl's eyes Links mentioned in this episode Journey of a Coke Can Ka-Ching Movie Chirryl-Lee Ryan on LinkedIn Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the This is HCD podcast grow by reviewing it on iTunes, pretty please?  TIHCD is brought to you by Humana Design Learn more about

This is HCD is brought to you by Humana DesignOver the course of the last year or so, I’ve heard whispers in the UX community of a new role emerge called a UX Writer and instantly was drawn to it as I have identified the issues many times in my career of the solutions that a role like this can address. She also published a really great article on Medium that I’ll also add to the show notes. We caught up online to record this episode, and had a good chat about how Rachael got into the industry, what she does, the principles of good UX writing, what tools she uses and much much more. Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes Links from the show Content + UX Slack group Talking microcopy: Writing UX Facebook group Writing for user interfaces blog by Beth Aitman @tinywordsmatter Twitter account UI content resources list by Megan Whalin Nicely Said: Writing for the Web with Sty

This is HCD is brought to you by Humana DesignIn this episode, we caught up with Andy Polaine who is Regional APAC Design Director for Fjord and also professor Simon McIntyre from UNSW to discuss the future of education and ask the mammoth question of, "Is education broken?". This episode is sponsored by Sustain Digital via a $500 donated to CaraCare.org.auSustain Digital is a recruitment company with a difference, they are ethical and are really passionate about what they do with global recruitment experience. So they're not your typical recruiters and they give back to the community. So most importantly they find the best talent, so they're like a matchmaker between employers and employees. If you’d like to get in touch with their founder Hollie Colbert you can do so via hollie@sustaindigital.com. Thanks so much for the donation Hollie! Links- Simons email mentioned in this episode S.McIntyre@unsw.edu.au- Connect with Andy on @Apolaine on Twitter, his website at polaine.com, via Fjords website at Fjordn

This is HCD is brought to you by Humana DesignHello! In this episode, we spoke with Elizabeth Pek, Director of Experience Design at BT Financial Group, about what she believes makes a good designer. This episode is jam-packed with information for both Designers and Design Managers alike. This episode was hosted by Adrienne Tan and Mark Catanzariti. Read the transcript at thisisHCD.com Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes TIHCD is brought to you by Humana Design   Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana Design In this episode, we caught up with Eduardo Kranz who is a design director at Fjord Canberra. We discussed where the service design and UX professions intersect in respects to the skills and activities that are done on a day to day basis. We didn't get into the definition of what service design is or isn't or any of the other semi contentious issues around the two practices. We did, however, drill deeper into the practices and daily rituals that Eduardo believes better serves both service design and UX practitioners, and most importantly the client and/or project in question. Join the This is HCD Newsletter and receive a fortnightly email with interesting design related and industry links Help the podcast grow by reviewing it on iTunes TIHCD is brought to you by Humana Design   Learn more about your ad choices. Visit megaphone.fm/adchoices

This was a show of firsts! Our very first live podcast in front of an audience, and also the first time we had the wonderful Gerry Gaffney on the show. The show was recorded at the incredible offices of FutureYou, a boutique recruitment consultancy based in downtown Sydney. It's also our 10th episode of This is HCD! Gerry Gaffney is a globally respected UX thought leader and co-author of the highly respected form design book (with Caroline Jarrett) 'Forms that Work'. (Link in the show notes). In this episode, we discuss how forms reveal the true nature of an organisation. It's a brilliant conversation with some audience involvement at the end. Gerry shares some war stories on form design, the role of chat-bots and AI on form design and more... Gerry was interviewed by Gerry Scullion, Adrienne Tan, and Mark Catanzariti. Links Forms that Work on Amazon by Gerry Gaffney and Caroline Jarrett FutureYou Recruitment for roles in product management, UX, Design Join the This is HCD Newsletter and receive a

In this episode, we caught up with Cyril Secourgeon, the Principal Human Centered Designer practitioner at Westpac group, one of Australia’s big four banks. We discussed the methods that the wider HCD team in Westpac use to help keep stakeholders engaged. Cyril explains the signs to look out for with engaged and disengaged stakeholders and how to work with them to build trust. He takes us through the project process right from the start of projects, and the engagement dos and don’ts when working in large-scale organisations. Also, this podcast was kindly sponsored by Aquent Sydney (incorporating Vitamin T and Firebrand Talent). 100% of the money donated goes straight to http://wwe.CaraCare.org.au. To donate to this incredible charity, please see https://give.everydayhero.com/au/this-is-hcd Their teams tell us that they've got lots of UX related freelance and permanent job opportunities on right now. Please visit aquent.com.au and choose "find work" to see what they have on right now. Aquent also offe

This is HCD is brought to you by Humana DesignThe topic in this episode of This is HCD is about diversity in the workplace. We have three incredible guests, Anthony Quinn, Principal at Dynamic 4, Emma Jones, Managing Director at Future of Work, and Michelle Starr, Managing Director for GENEQ. This episode focusses on discussing all the different challenges faced for organisations and try and hack some of those and figure out why these problems still exist and where these challenges actually come from, and what the outcome is if we can actually manage to deal with them and make some positive change. Deloitte.com.au > Missing out: The business case for customer diversity Deloitte.com.au > Discover extra selling power by advocating for equality Project Implicit to take the Harvard unconscious bias test: https://implicit.harvard.edu/implicit/ www.Futureofwork.net.au www.geneq.com.au www.dynamic4.com Join the This is HCD NewsletterWe send out a fortnightly newsletter for anyone interested in human-cente

This is HCD is brought to you by Humana DesignKirsten Mann, VP Product and Experience at Aconex explains that organisations are not designed to value design. Instead, organisations are focused on short-term financial metrics instead of delivering great customer and business outcomes. To change the narrative and to help organisations see the value in design, product folks and designers need to continually engage the Executive team in conversation and demonstrate the value of design by solving broader business problems. Add any links that are specific to the episode https://www.fastcodesign.com/90138470/design-is-inherently-an-unethical-industry http://senseandrespond.co/https://taylorpearson.me/ooda-loop/ Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ TIHCD is brought to you by

In this episode, we ask the big questions about human-centred design and large organizations. Why design teams alone, are not enough to become customer lead, and why we need to look at a sustainable way to scale human-centred design in organizations. TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana Design This is HCD - http://www.thisisHCD.com Tarra Van Amerongen @Fjord — https://www.fjordnet.com/teammember/tarra-van-amerongen/ Tarra Van Amerongen on LinkedIn – https://www.linkedin.com/in/tarravanamerongen/?ppe=1 MrThinkr – http://www.mrthinkr.com Smaply - http://www.smaply.com Experience Fellow – https://www.experiencefellow.com/ D-Scout – https://dscout.com/ Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.thisishcd.com/join/subscribe-to-our-fortnightly-newsletter/ Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, we caught up with the wonderful Barbara Spanton from Ottawa in Canada. Barbara is a UX lead in Shopify and in this episode, Barbara is joined by Aman Braich, Principle designer for Intuit Australia, as well as Mark Catanzariti, service designer at Telstra. In today’s episode, we discuss the industry’s obsession with redesign. There seems to be a culture of throwing out existing designs rather than going back to perfect or tweak them. Today we explore why we do that, how to maybe stop doing that and what opportunities exist if we spend less time redesigning and throwing out perfectly good things. We take a look at how we can focus more on mindset rather than methodology, to build – or should we say re-furbish – a more sustainable design future. Take a listen! Key Points From This Episode: How Barbara got involved with human centered design. Disposable design: Why we throw out perfectly good things. Why should businesses care about disposable

This is HCD is brought to you by Humana DesignIn this episode, we speak to the brilliant Megan Dell. Megan is a Human Center of Design leader based in Melbourne Australia and is currently head of UX for 99 Designs. We get Megan’s perspective on what makes a good and a bad leader and drill deeper into the organizational and cultural considerations that let the Human Center of Design methodology bloom. TIHCD is brought to you by Humana Design Learn more about your ad choices. Visit megaphone.fm/adchoices

This is HCD is brought to you by Humana DesignIn this episode, we speak with Adrienne Tan, Co-Founder of Australian product management consultancy Brainmates and Leading the Product conference. We discuss how the roles of service design and product management work together within organisations. Also joining us on this podcast is Martin Dowson, Head of Design Futures for Lloyds Bank in the UK and Mark Catanzariti a service designer for Telstra in Australia. Adrienne Tan: https://www.linkedin.com/in/adriennetan/?ppe=1 Martin Downson https://www.linkedin.com/in/thecxguy/ Mark Catanzariti https://www.linkedin.com/in/markcatanzariti/?ppe=1 Humana Design https://www.humana.design This is HCD Facebook: https://www.facebook.com/thisisHCD This is HCD Twitter: https://www.twitter.com/thisisHCD Join the This is HCD Newsletter We send out a fortnightly newsletter for anyone interested in human-centered design, updates about new podcasts, and any related news that we think you might be interested in. https://www.t

We caught up with Anthony Quinn recently and had a fascinating conversation. For anyone who has seen Anthony speak at design, conferences will know what a strong design thinker he is. We chat about how he got into design, how motivations and also took questions relating to the topics of career challenges from people working in the industry, and also how to increase your influence in an organisation. This is HCD is brought to you by Humana Design Anthony Quinn, Principal at Dynamic4.com Anthony Quinn, Principal, Dynamic4 Like you, Anthony Quinn, wants a world that’s more connected, knowledgeable, sustainable and equitable. At Dynamic4, he draws on over 25 years of hands-on experience to inspire, motivate and enable people to reach their potential to use design to that end. LinkedIn https://www.linkedin.com/in/anthonyquinncxdesigndirector Twitter @AnthonyQuinnArt Attendees Vera Chan is a Senior User Experience designer at Symplicit. She has worked with a variety of clients such as NBNco, Telstra, Transpo