Remarkable Results Radio Podcast

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," host Coach Chris Cotton offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses. He begins by emphasizing the critical importance of conducting thorough repair order audits. These audits are essential for ensuring accurate record-keeping, which in turn fosters customer trust and satisfaction. By maintaining precise records, shop owners can avoid potential disputes and demonstrate transparency to th

Thanks to our Partners, Shop Boss, and 360 Payments Matt Fanslow discusses Autel's latest innovations at AAPEX 2024, including Autel MaxiSys Ultra S2. The episode underscores the importance of trade shows for networking and discovering new technologies that enhance automotive diagnostics and repair efficiency. Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast Show Notes: Watch Full Video Episode Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcap

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively. Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. murrayvoth@rpmtraining.net Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE Show Notes Watch Full Video Episode Shop Owners' Regrets (00:03:16) Impact of Regret on Decision-Making (00:04:08) Identifying Regret's Root Causes (00:06:4

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Tom Sciortino discusses his recent peer review experience with the Institute's Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization. Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE. Show Notes Watch Full Video Episode Tom's Recent Peer Review (00:02:57) Preparation for Peer Review (00:03:46) Impact of Coaching (00:04:01) Team Involvement in Peer Review (00:06:04) Deep Dive into Business Improvements (00:07:08) Value of Team Preparation (00:07:32) Lessons for Other Shop Owners (00:08:32) Importance of Cleanliness (00:09:24) Engaging Staff in Improvement (00:10:18) Accountability in Peer Reviews (0

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to view their operations as financial models, not just repair centers, and to adopt an entrepreneurial mindset. Anders Gustafson, ShopLevers Show Notes Watch Full Video Episode Importance of Numbers in Business (00:03:03) Understanding the 'Why' (00:03:40) Motivation for Entering Automotive (00:04:49) Distinction Between Product and Business (00:05:32) Customer Experience as a Priority (00:06:44) Understanding Financial Models (00:08:02) Linking Goals to Actions (00:10:23) Identifying Key Metrics (00:12:11) Pricing Challenges (00:10:07) Push vs. Pull Concept (00:14:29) Revenue Probl

Thanks to our partners, NAPA TRACS, and PromotiveA critical topic for business owners: how much you should pay yourself as an S-corporation owner. This episode clears up common misconceptions around payroll, distributions, and tax savings strategies. Whether you're a small business owner or a shop manager, understanding these financial nuances is crucial for maintaining profitability and compliance.Key Points:- Clarification of the S-corporation owner's dual roles as an employee and business owner, and their impact on financial strategy.- Differences between payroll and distributions and how they affect tax liabilities.- Why overpaying yourself in wages does not save on taxes and the financial consequences of excessive payroll tax burdens.- The IRS's guidelines on "fair and reasonable salary" for S-corp owners and how to meet this requirement effectively.- Social Security contributions: strategies for maximizing benefits while minimizing unnecessary tax burdens.Thanks to our partner, NAPA TRACS Did you know t

Ready to kick off the year with a marketing plan that keeps your bays full? Join Brian Walker and Caroline Legrand as they dive into easy, actionable strategies to help auto repair shops plan their marketing month-by-month. From practical ways to align your campaigns with community events to leveraging fun, nationally recognized days, you’ll learn how to make your marketing engaging and impactful.Discover fresh ideas for social media, event hosting, and campaigns that’ll keep your shop top-of-mind all year. Whether it’s winter car care, “new year, new car” resolutions, or creative customer appreciation ideas, this episode is packed with ways to turn small efforts into big wins.Don’t let January sneak up on you—start planning now! Tune in to get the tools you need to make 2024 your best marketing year yet.Thank you to RepairPal for sponsoring The Auto Repair Marketing Podcast. Learn more about RepairPal at https://repairpal.com/shopsAre you ready to convert clients to members? App fueled specializes in creatin

Thanks to our Partner, NAPA Autotech Matt Fanslow welcomes mobile diagnostic technician Rich Falco to explore the intriguing parallels between poker strategies and automotive diagnostics.Show NotesWatch Full Video EpisodeDiscussion on Poker (00:01:02)Evolution of Poker Strategies (00:02:22)Game Theory and Diagnostics (00:04:35)Common Misunderstandings (00:12:07)Real-World Diagnostic Scenarios (00:13:26)Electric Vehicle Training (00:15:46)Power Window Diagnosis (00:16:44)Poker Predictions (00:18:05)Understanding Poker Players (00:19:01)Reading Opponents (00:20:14)Experience in Diagnostics (00:22:03)The Importance of Training (00:23:22)Shop Culture Changes (00:26:09)Technology in Poker (00:30:21)AI and Diagnostics (00:31:08)Access to Training Resources (00:32:07)Young Technicians' Knowledge (00:33:05)Poker vs. Automotive Diagnostics (00:33:24)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a sel

Thanks to our Partner, NAPA Auto Care Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners. Katy and Victoria Carl, Carl’s Advanced Automotive & Truck Repair Center, Voorheesville, NY 12186 Show Notes Watch Full Video Episode Location Overview (00:00:32) Business Acquisition Opportunity (00:01:39) Family Values in Business (00:02:32) Importance of Coaching (00:04:15) Takeaways from Coaching Program (00:07:12) Staffing Challenges (00:08:56) Changing Recruitment Strategies (00:12:07) Texting as a Recruitment Tool (00:13:24) Interviewing Process Evo

Our world is rushing head first into an A.I. future and we want to encourage our listeners to remain vigilant in these exciting times, as there is some legitimate cause for concern with the changes brought by A.I. Technology.Joining us as our guest is Dan Vance from Shop Dog Marketing.Craig has known Dan for a few years now and it was at ASTA in 2023 that he first heard Dan Speak Up on the topic of AI to a group of shop-owners on the promise and peril of AI…and he saw Dan deliver a presentation on the topic again at the MARS marketing conference with the Institute for Business Excellence in (beautiful) Ogde, UT earlier this year.In this episode Dan acknowledges many of Craig's concerns regarding AI, while they both align on the actual benefits.  Craig states regularly that the last skill machines should ever be able to take from us is our ability to communicate interpersonally and … but in some areas - A.I. is far more capable of outperforming certain tasks.  While that is happening - there remains

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of The Weekly Blitz, Coach Chris Cotton from Auto Fix Auto Shop Coaching delves into the increasingly prevalent issue of "ghosting" within the auto repair industry's hiring process. Ghosting, a term that describes the sudden cessation of communication by either job applicants or businesses without any prior explanation, has become a significant challenge for both parties involved. Coach Chris begins by examining the underlying reasons for this trend. On the app

Thanks to our Partners, Shop Boss, and 360 Payments Rena Rennebohm from Empowered Advisor introduces the "Five C's of a Phone Call"—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability. Rena Rennebohm, CEO and Creator of Empowered Advisor. Rena’s previous episodes HERE. Show Notes: Watch Full Video Episode Comfort (00:00:26) Customer (00:01:09) Car (00:01:39) Conclusion (00:02:17) Close (00:03:53) Value of a Phone Call (00:04:36) Customer Experience Insights (00:05:50) Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebo

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience. George Reynolds, Stress Free Auto Care Jimmy Bearden, Christian Brothers Automotive - Happy Valley, Glendale, AZ Gerald Martin, Martin's Auto Service, Anna, Illinois. Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE. Show Notes Watch Full Video Episode Importance of Workflow (00:03:51) Role of Service Advisors (00:05:16) Challenges in Customer Communication (00:08:13) Intake Forms and Information Gathering (00:10:02) Timers for Customer Updates (00:11:15) Maximizing Workflow Efficiency (00:12:10) Customer Relationships and Wait Times (00:14:06) Customer Confidence and Workflow Suc

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan's diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry's challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization. Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ Importance of Face-to-Face Interactions (00:02:01) Ryan's Background (00:03:30) Challenges in the Automotive Industry (00:05:09) Youth Engagement Initiatives (00:06:54) Perceptions of Vocational Training (00:08:36)

Thanks to our partner, NAPA TRACS Did you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it.  After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business.  Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time to hire a superstar for your business; what a grind you have in front of you. Introducing Promotive, a full-service staffing solution for your shop. Promotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit www.gopromotive.com.Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: podcast@paarmelis.comDownload a Copy of My Books Here:Wrenches to Write-OffsYour Perfect Shop The Aftermarket

Welcome to another episode of the Auto Repair Marketing Podcast! I'm your host, Brian Walker, and I’m excited to have my co-host, Kim, back with me after her recovery. Today, we’re diving into a topic that can change the game for your shop: Stop Playing Small.If you’re tired of feeling stuck or just getting by, this episode is for you. We'll be talking about the mindset shifts and practical steps needed to build a thriving, impactful business. It’s time to break free from the limits we place on ourselves and dream bigger.From overcoming the unique challenges of the auto repair industry to redefining what true success means, we’ll share real stories, honest advice, and strategies you can use to push your business to new heights. Plus, you’ll hear how the right mentors, clarity breaks, and a supportive community can make all the difference.Get ready to challenge yourself, take a fresh look at your goals, and start building a business that’s more than just getting by—it’s an empire. Let’s jump in and stop p

Matt Fanslow discusses how genuine curiosity can enhance diagnostic practices and improve interactions with clients and colleagues. Matt emphasizes the importance of approaching situations with curiosity rather than judgment, both in technical diagnostics and workplace relationships. He illustrates how curiosity can lead to more effective repairs and better understanding of employee performance. Show NotesCuriosity vs. Judgment (00:01:18)Scientific Method in Diagnostics (00:03:00)Understanding Electrical Systems (00:04:25)Preparing for New Technologies (00:07:01)Curiosity in Management (00:08:16)Exploring Performance Issues (00:09:39)Identifying Systemic Issues (00:13:05)Open Communication in the Workplace (00:14:12)Customer Interactions and Curiosity (00:15:29)Cultural Impact of Judgment (00:17:50)The Importance of Curiosity in Diagnostics (00:19:10)Curiosity in Personal Relationships (00:20:16)Curiosity as a Tool Against Judgment (00:21:30)Thanks to our Partner, NAPA Autotech NAPA Autotech’s team of AS

Thanks to our Partner, NAPA Auto Care Part 2 of the "Unstoppable" series, the episode focuses on "Mastering Your Finances." Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability. Maryann, Small Biz Vantage. Maryann’s previous episodes HERE. Show Notes Watch Full Video Episode Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]: https://remarkableresults.biz/remarkable-results-radio-podcast/e997/ Here is the link to the worksheet for Episode 2: Mastering Your Finances https://bit.ly/3BBCOnb Mastering Your Finances (00:01:19) Understanding Financials (00:02:10) Importance of Healthy Profits (00:03:24) Mastering Financial Dashboa

In this episode - our host Craig O’Neill welcomes (now) familiar friend of the show, Evan Wisner to have some fun telling a Halloween story. Evan and his brother both enjoy the art of story telling and in this episode we get a chance to hear a story that was based on Evan’s own experiences in the woods of Northern Michigan.Story Telling is an old art form, and one that takes a great deal of practice - and after hearing the story Evan and Craig discuss a few of the ingredients to a good story - and invite Speak Up Listeners to have a good time listening to the details of the story and how it is told.Watch Full Video EpisodeJoin Our Virtual Toastmasters: https://remarkableresults.biz/toastmastersThank You To Our Partners:The Institute at WeAreTheInstitute.com.  "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - be

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton delves into the potential impact of the 2024 presidential election on auto repair shop owners, offering a comprehensive analysis of the key issues that could shape the industry's future. He begins by examining the implications of small business support policies, highlighting how different candidates' approaches could influence access to funding, tax incentives, and overall business growth opportunities. Coach Chris then