Visual Workplace Radio: Let The Workplace Speak

Do you chase down defects with in-process inspection and SPC—and yet fail to control quality in your company? If so, it is not your fault. You, and millions of others, are looking for solutions in the wrong places. This week (while Gwendolyn presents on Visual Leadership in England), Martin Hinckley, world-renown quality expert and author of “Make No Mistake,” hosts the show and shares his expertise on the role of mistakes in defects and why statistical methods are useless in controlling them. Hear Dr. Hinckley disclose: 1) the inability of SPC/Six Sigma to ever predict system-level defects, 2) how statistical methods mask mistakes; and 3) the unique role that poka-yoke devices (Gwendolyn calls them visual guarantees) plays in addressing the exceptional challenge of mistakes. Get ready to change your mind about—well, about everything. We don’t just believe you can achieve defect-free work. We know you can! (This is a LIVE show, the first of several on this topic this summer.)